Customer Service

All products are shipped the first working day after the order

  • All products are shipped via United States Postal Service, 2-3 Day Priority Shipping with a tracking number.
  • If an e-mail address is supplied by the customer.
  • A "Shipping Notice" e-mail is sent when your order is shipped. It tells you when your package was shipped and the U.S.P.S. Tracking Number.
  • "Shipment Notification" post card is mailed to the delivery address for the package at the same time the package is shipped.
  • We check with the Post Office each day to verify delivery. If the Post Office data indicates they attempted delivery and was unable to do so...
  • We send you an "Arrival" e-mail. If no e-mail address is available, a customer service representative will make 2 attempts to call or leave the information on voice-mail, if available, with the "Arrival" information.
  • If the package is not delivered or picked up within 10 days of it's arrival at your local Post Office it will be returned to our facility.
  • There may be re-shipping or return cost applied to this shipment.

Where is your order?

If you have not received your order within 6 working days from

  • 1. First check with your local post office to see it your package is there.
  • 2. If your package is not at your post office call our Call Center with your name and/or the name of the person you were shipping to, the date of your order, address to ship to and contact information for you. The Email to
  • Did you receive the wrong item or an item you didn't order?
    The Email to and indicate the item that arrived instead of what you did order. Let us know whether you need a refund or a replacement sent to you.
  • How do you change your order?
    You can make changes to orders from Pale Horse Publishing that have not yet entered our shipping process.
    Combining orders, or changing your shipping address, speed, or preference might affect your order's cost and delivery time.
  • Order placed:

  • Online: Send an e-mail to with 'Change My Order' in the subject line to notify us of the change.
  • Due to the volume of packages we ship each day, it is impossible to locate and make changes to any package once it has entered the shipping process.

Return Policy for Custody Products

  • Our Products Are Never Sent Out On Approval.
  • If You Are Not Serious About Winning Custody of Your Children
  • Don't Order Our Products.
  • Products with unopened exterior and interior packaging may be return within 30 days of delivery for a full product refund.
Helping Children and Parents since 1992